For the new HIFIS User

• HIFIS Access and User Agreement eForm​

• Note: All new users​​​​ are required to complete the HIFIS Access and User Agreement before​ accessing​ HIFIS. ​

Forms​

• Simcoe County Consent Form (Fillable)  **Effective November 1, 2025**­
• Simcoe County HIFIS Withdrawal of Consent Form (Fillable) **Effective November 1, 2025**

Connecting Community with HIFIS 

Beginning December 2025, Connecting Community with HIFIS sessions will continue as drop-in opportunities for HIFIS-specific questions. These sessions will no longer provide full module training.

Training Process

To complete HIFIS training:

1. Complete the HIFIS Users Agreement.
2. A HIFIS SuperUser at your organization will provide the password for access.
3. You will receive a training link via Articulate Reach 360.
4. Once training is completed, your account will be activated.

For training inquiries, please email HIFIS Support at hifis@simcoe.ca. 

HIFIS User Guides

• HIFIS User Guide Version 2(National HIFIS Team Updated November 2023)

• ​HIFIS Tips and Tricks

• HIFIS 60.3 – General (New Aug 2024)

• HIFIS 60.3 – Encampments  (Updated May 2025)

• Updating the Prioritization Custom Table in HIFIS  (New Aug 2025)

 
How-​To Guides​​ and Job Aids​​​

• ​Case Management Goals and Session Definitions (Updated May 2026)

• Common Icons in HIFIS 

• Client State and Active Status Transactions in HIFIS

• Definitions of Goods and Services Definitions  (Updated May 2026)

• Group Activity Definitions (New March 2026)

• HIFIS Prioritization Fields  (New Feb 2026)

• How to Access HIFIS using Te​xt Messaging

• How to Recover or Unlock a HIFIS Account

• How to Run a Report

• How to Book​​​ In a Family

• How To Add a Document about a Client

• How To Remove a Family Member from Family

Here you will find a list of HIFIS service partners

• Barrie Public Library

• Biminaawzogin Regional Aboriginal Women’s Circle (BRAWC)

• Canadian Mental Health Association Simcoe County (CMHA)

• Collingwood Public Library

• Community Connection/211

• CONTACT Community Services

• County of Simcoe

• Elizabeth Fry Society Simcoe Muskoka

• Empower Simcoe

• Georgian Bay Native Friendship Centre

• Georgian Bay Native Women’s Association

• Home Horizon Georgian Triangle

• Innisfil IdeaLAB & Library

• John Howard Society Simcoe Muskoka

• Lighthouse – Orillia Christian Centre

• Midland Public Library

• My Friend’s House

• One Community Solutions

• Orillia Public Library

• Redwood Park Communities

• Rosewood – Huronia Transition Homes

• Royal Victoria Regional Health Centre

• Salvation Army – Barrie Bayside Mission

• Salvation Army – Midland 

• Shelter Now

• Simcoe Terrace

• Support and Hope for Individuals and Families Today (SHIFT)

• The Busby Centre

• The Guesthouse Shelter

• The Sharing Place Food Orillia

• Waypoint

• Wendat Community Programs

• YMCA Simcoe Muskoka

• Youth Haven

In this section, you will find HIFIS Policies  

• HIFIS 24-Hour Data Entry Policy 
• HIFIS Consent Guide
• HIFIS Inactivity Policy
• HIFIS Outage Policy

• BFZ By Name List in Simcoe County​

• HIFIS 4 Privacy and Consent Training​ by the Region of Waterloo​

• Logging in and​ out of HIFIS​ by Infrastructure Canada